Customer Service

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BST LASER provides perfect and integrated pre-sale and after-sale service with over 15 years of experience.

Laser Machine Service

Pre-Sales Service: 

1. Inquiry and consulting support.

Once get your inquiry BST LASER sales team will offer immediate response within 3 minutes, we will try to reach you via mail, phone and online communication (WhatsApp, skype, Facebook, Instagram, etc) and share you machine detaills (like technical catalog, working video, quotation sheet, etc ) as your special demand.

2. Customized Solution:

According to customer’s requirements, we will discuss with production and R&D department then customized the unique solution that supports higher manufacturing efficiency and better machining quality for customer.

3. Sample Testing Support.

As the original laser machine manufacturer, BST LASER has large numbers of machine in stock. To solve’s client’s query and make them rest assured with our machine’s performance, we can do free samples testing. clients need to send the files (JPG, plt, dxf format) to us and we can do free samples testing within 12 hours, we will show you the actual testing video, pictures and parameters just like in scene, also we can post the tested samples to client’s address as their special requirements.

4. OEM & ODM Service

The divisions and partnerships of BST LASER welcome both personalized work and OEM customers. We have a broad range of capabilities and manufacturing strengths, which makes it possible for BST LASER to customize our existing products for OEM customers.

5. View our Factory

BST LASER warmly welcome the foreign friends to come to China, we have large number of clients from different countries come to visit our factory for further business cooperation or new project confirmation every year, we help them deal with visa application, hotel book, accommodation and enen China local travel, etc, making them feel like home. Now as the epidemic and it’s very hard for foreigners to come to China, we can open the camera and show our machines in scene for further communication.

how to contact BST LASER

After-Sales Service: 

1. We provide detailed training videos, instructions and technical maintenance and repair manuals. The customer follows the instructions to operate the machine step by step.

2. Our professional engineering team provides online after-sales. Phone, mail, WeChat, whatsapp, teamviewer remote can be contacted. Engineers will guide you step by step. Since the customer report problem, technician will contact and solve the problem within 24 hours to ensure the normal production of the customer.

3. If necessary, our company can also send engineers go abroad for service.

4. Meanwhile, we warmly welcome customers at home and abroad to come to our company for on-site training.

5. No matter online technical support or on-site support, we will do 100% effort to help customers.

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